• Модуль: support
  • Путь к файлу: ~/bitrix/modules/support/classes/general/reminder.php
  • Класс: CAllTicketReminder
  • Вызов: CAllTicketReminder::RecalculateSupportDeadline
static function RecalculateSupportDeadline($arFilter = array())
{
	global $DB;
	$err_mess = (CAllTicketReminder::err_mess())."
Function: RecalculateSupportDeadline
Line: "; $arSqlSearch = Array(); if(!is_array($arFilter)) $arFilter = array(); foreach($arFilter as $key => $val) { if((is_array($val) && count($val) <= 0) || (!is_array($val) && (string) $val == '')) continue; $key = mb_strtoupper($key); if (is_array($val)) $val = implode(" | ",$val); switch($key) { case "ID": $arSqlSearch[] = GetFilterQuery("T.ID", $val, "N"); break; case "SLA_ID": $arSqlSearch[] = GetFilterQuery("T.SLA_ID", $val, "N"); break; } } $strSqlSearch = GetFilterSqlSearch($arSqlSearch); $strSql = " SELECT T.ID ID, T.SLA_ID, " . $DB->DateToCharFunction("T.DEADLINE_SOURCE_DATE", "FULL") . " DEADLINE_SOURCE_DATE, " . $DB->DateToCharFunction("T.D_1_USER_M_AFTER_SUP_M", "FULL") . " D_1_USER_M_AFTER_SUP_M, T.IS_OVERDUE, SLA.RESPONSE_TIME_UNIT, SLA.RESPONSE_TIME, SLA.NOTICE_TIME_UNIT, SLA.NOTICE_TIME FROM b_ticket T INNER JOIN b_ticket_sla SLA ON T.SLA_ID = SLA.ID AND T.LAST_MESSAGE_BY_SUPPORT_TEAM = 'N' AND (T.DATE_CLOSE IS NULL) WHERE $strSqlSearch "; $rsTicket = $DB->Query($strSql, false, $err_mess . __LINE__); while($arTicket = $rsTicket->Fetch()) { self::RecalculateSupportDeadlineForOneTicket($arTicket); } }