CAllTicket::SplitTicket

static function SplitTicket($arParam)
{
	global $DB;
	$err_mess = (CAllTicket::err_mess())."
Function: SplitTicket
Line: ";

	$intLastTicketID 	 = intval($arParam['SOURCE_TICKET_ID']);
	$arTicket = CTicket::GetByID($intLastTicketID, $lang = LANG, $checkRights="N", $get_user_name="N", $get_extra_names="N")->Fetch();
	$arSite = CSite::GetById($arTicket['SITE_ID'])->Fetch();
	$stLastTicketTitle	 = htmlspecialcharsEx($arParam['SOURCE_TICKET_TITLE']);
	$intSplitMesageID	 = intval($arParam['SOURCE_MESSAGE_NUM']);
	$stSplitMesageDate	 = MakeTimeStamp($arParam['SOURCE_MESSAGE_DATE'], "DD.MM.YYYY HH:MI:SS") ? $arParam['SOURCE_MESSAGE_DATE'] : '';
	
	BitrixMainLocalizationLoc::loadLanguageFile($_SERVER['DOCUMENT_ROOT'].'/bitrix/modules/support/admin/ticket_edit.php', $arSite['LANGUAGE_ID']);

	// add to the previous post about ticket allocation of posts in a separate branch
	$arFields = array(
		"MESSAGE_CREATED_USER_ID"		=> $arParam['SPLIT_MESSAGE_USER_ID'],
		"MESSAGE_CREATED_MODULE_NAME"	=> "support",
		"MESSAGE_CREATED_GUEST_ID"		=> "null",
		"MESSAGE_SOURCE_ID"				=> $arParam['SOURCE_MESSAGE_ID'],
		"MESSAGE"						=> BitrixMainLocalizationLoc::getMessage("SUP_SPLIT_MESSAGE_USER_1", array("#MESSAGE_DATE#" => $stSplitMesageDate, "#TITLE#" => '# '.$arParam['SPLIT_TICKET_ID'].' "'.$arParam['SPLIT_TICKET_TITLE'].'"'), $arSite['LANGUAGE_ID']),
		"LOG"							=> "N",
		"HIDDEN"						=> "N",
		"NOT_CHANGE_STATUS"				=> "Y",
		"MESSAGE_AUTHOR_USER_ID"		=> $arParam['SPLIT_MESSAGE_USER_ID'],
	);
	CTicket::AddMessage($intLastTicketID, $arFields, $arFiles=Array(), "N");

	// add to the previous post about ticket allocation of posts in a separate branch (support log)
	$arFields_log = array(
		"MESSAGE_CREATED_USER_ID"		=> $arParam['SPLIT_MESSAGE_USER_ID'],
		"MESSAGE_CREATED_MODULE_NAME"	=> "support",
		"MESSAGE_CREATED_GUEST_ID"		=> "null",
		"MESSAGE_SOURCE_ID"				=> $arParam['SOURCE_MESSAGE_ID'],
		"MESSAGE"						=> BitrixMainLocalizationLoc::getMessage("SUP_SPLIT_MESSAGE_LOG_1", array("#MESSAGE_ID#" => $intSplitMesageID, "#TITLE#" => ' # '.$arParam['SPLIT_TICKET_ID'].' "'.$arParam['SPLIT_TICKET_TITLE'].'"'), $arSite['LANGUAGE_ID']),
		"LOG"							=> "Y",
	);
	CTicket::AddMessage($intLastTicketID, $arFields_log, $arFiles_log=Array(), "N");

	// add a new ticket allocation message posted in a separate branch
	$arFields = array(
		"MESSAGE_CREATED_USER_ID"		=> $arParam['SPLIT_MESSAGE_USER_ID'],
		"MESSAGE_CREATED_MODULE_NAME"	=> "support",
		"MESSAGE_CREATED_GUEST_ID"		=> "null",
		"MESSAGE_SOURCE_ID"				=> $arParam['SOURCE_MESSAGE_ID'],
		"MESSAGE"						=> BitrixMainLocalizationLoc::getMessage("SUP_SPLIT_MESSAGE_USER_2", array("#MESSAGE_DATE#" => $stSplitMesageDate, "#TITLE#" => '# '.$intLastTicketID.' "'.$stLastTicketTitle.'"'), $arSite['LANGUAGE_ID']),
		"LOG"							=> "N",
		"HIDDEN"						=> "N",
		"NOT_CHANGE_STATUS"				=> "Y",
		"MESSAGE_AUTHOR_USER_ID"		=> $arParam['SPLIT_MESSAGE_USER_ID'],
	);
	CTicket::AddMessage($arParam['SPLIT_TICKET_ID'], $arFields, $arFiles=Array(), "N");

	// add a new ticket allocation message posted in a separate branch (support log)
	$arFields_log = array(
		"MESSAGE_CREATED_USER_ID"		=> $arParam['SPLIT_MESSAGE_USER_ID'],
		"MESSAGE_CREATED_MODULE_NAME"	=> "support",
		"MESSAGE_CREATED_GUEST_ID"		=> "null",
		"MESSAGE_SOURCE_ID"				=> $arParam['SOURCE_MESSAGE_ID'],
		"MESSAGE"						=> BitrixMainLocalizationLoc::getMessage("SUP_SPLIT_MESSAGE_LOG_2", array("#MESSAGE_ID#" => $intSplitMesageID, "#TITLE#" => ' # '.$intLastTicketID.' "'.$stLastTicketTitle.'"'), $arSite['LANGUAGE']),
		"LOG"							=> "Y",
	);
	CTicket::AddMessage($arParam['SPLIT_TICKET_ID'], $arFields_log, $arFiles_log=Array(), "N");

	// If the message that we want to separate, there are attached files, copy them
	if (isset($arParam['SPLIT_ATTACH_FILE']))
	{
		$res = CTicket::GetMessageList('ID', 'ASC', array('TICKET_ID'=>$arParam['SPLIT_TICKET_ID']));
		$MESSAGE = $res->Fetch();
		foreach($arParam['SPLIT_ATTACH_FILE'] as $key => $iAttachFile)
		{
			$fid = CFile::CopyFile(intval($iAttachFile));
			if ($fid>0)
			{
				$arFields_fi = array(
					"HASH"				=> "'".$DB->ForSql(md5(uniqid(mt_rand(), true).time()), 255)."'",
					"MESSAGE_ID"		=> $MESSAGE['ID'],
					"FILE_ID"			=> $fid,
					"TICKET_ID"			=> $arParam['SPLIT_TICKET_ID'],
					"EXTENSION_SUFFIX"	=> "null"
				);
				$DB->Insert("b_ticket_message_2_file",$arFields_fi, $err_mess.__LINE__);
			}
		}
	}
}