CAllTicketReminder::SupportDeadlineNotify

static function SupportDeadlineNotify($arrTicket0)
{
	//SUPPORT_DEADLINE_NOTIFY
	//SUPPORT_DEADLINE			= EXPIRATION_DATE
	//SUPPORT_DEADLINE_STMP		= EXPIRATION_DATE_STMP

	$err_mess = (CAllTicketReminder::err_mess())."
Function: SupportDeadlineNotify
Line: ";
	$rs = CTicket::GetByID($arrTicket0["ID"], false, "N");
	if(!($arTicket = $rs->Fetch())) return false;
	
	$rsMessage = CTicket::GetMessageByID(intval($arTicket["ID_1_USER_M_AFTER_SUP_M"]), "N", "N");
	if(!($arMessage = $rsMessage->Fetch()))
	{
		return false;
	}

	$arMessage["EXPIRATION_DATE"] = $arrTicket0["SUPPORT_DEADLINE"];
	$arMessage["EXPIRATION_DATE_STMP"] = MakeTimeStamp($arMessage["EXPIRATION_DATE"]);
	
	//$SUPPORT_DEADLINE_STMP = MakeTimeStamp($arrTicket0["SUPPORT_DEADLINE"]);
		
	$rsSite = CSite::GetByID($arTicket["SITE_ID"]);
	$arSite = $rsSite->Fetch();

	global $MESS, $DB;;
	//$oldMess = $MESS;
	IncludeModuleLangFile($_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/support/classes/general/messages.php", $arSite["LANGUAGE_ID"]);

	$sourceName = $arTicket["SOURCE_NAME"] == '' ? "" : "[" . $arTicket["SOURCE_NAME"] . "] ";
	if(intval($arTicket["OWNER_USER_ID"]) > 0 || trim($arTicket["OWNER_LOGIN"]) <> '')
	{
		$ownerText = "[" . $arTicket["OWNER_USER_ID"] . "] (" . $arTicket["OWNER_LOGIN"] . ") " . $arTicket["OWNER_NAME"];
		//if(strlen(trim($OWNER_SID)) > 0 && $OWNER_SID != "null") $ownerText = " / " . $ownerText;
	}

	if(intval($arTicket["RESPONSIBLE_USER_ID"]) > 0)
	{
		$responsibleText = "[" . $arTicket["RESPONSIBLE_USER_ID"] . "] (" . $arTicket["RESPONSIBLE_LOGIN"] . ") " . $arTicket["RESPONSIBLE_NAME"];
		if(CTicket::IsSupportTeam($arTicket["RESPONSIBLE_USER_ID"]) || CTicket::IsAdmin($arTicket["RESPONSIBLE_USER_ID"]))
		{
			$responsibleText .= " " . GetMessage("SUP_TECHSUPPORT_HINT");
		}
	}

	$arAdminEMails = CTicket::GetAdminEmails();
	if(count($arAdminEMails) > 0) $support_admin_email = implode(",", $arAdminEMails);

	// prepare email to author
	$arrOwnerEMail = array($arTicket["OWNER_EMAIL"]);
	$arrEmails = explode(",", $arTicket["OWNER_SID"]);
	if(is_array($arrEmails) && count($arrEmails) > 0)
	{
		foreach($arrEmails as $email)
		{
			$email = trim($email);
			if($email <> '')
			{
				preg_match_all("#[<[(](.*?)[>])]#i" . BX_UTF_PCRE_MODIFIER, $email, $arr);
				if(is_array($arr[1]) && count($arr[1]) > 0)
				{
					foreach($arr[1] as $email)
					{
						$email = trim($email);
						if($email <> '' && !in_array($email, $arrOwnerEMail) && check_email($email))
						{
							$arrOwnerEMail[] = $email;
						}
					}
				}
				elseif(!in_array($email, $arrOwnerEMail) && check_email($email)) $arrOwnerEMail[] = $email;
			}
		}
	}
	TrimArr($arrOwnerEMail);
	$ownerEmail = implode(", ", $arrOwnerEMail);

	// prepare email to support
	$support_email = $arTicket["RESPONSIBLE_EMAIL"];
	if($support_email == '')
		$support_email = $support_admin_email;
	if($support_email == '')
		$support_email = COption::GetOptionString("main", "email_from","");

	$arr = explode(",", $support_email);
	$arr = array_unique($arr);
	$support_email = implode(",", $arr);
	if(is_array($arr) && count($arr)>0)
	{
		foreach($arr as $email) unset($arAdminEMails[$email]);
	}
	$support_admin_email = implode(",", $arAdminEMails);

	$createdModuleName = "";
	if($arTicket["CREATED_MODULE_NAME"] == "support" || !mb_strlen($arTicket["CREATED_MODULE_NAME"]))
	{
		if(intval($arTicket["CREATED_USER_ID"]) > 0)
		{
			$createdText = "[" . $arTicket["CREATED_USER_ID"] . "] (" . $arTicket["CREATED_LOGIN"] . ") " . $arTicket["CREATED_NAME"];
			if(CTicket::IsSupportTeam($arTicket["CREATED_USER_ID"]) || CTicket::IsAdmin($arTicket["CREATED_USER_ID"]))
			{
				$createdText .= " " . GetMessage("SUP_TECHSUPPORT_HINT");
			}
		}
	}
	else $createdModuleName = "[".$arTicket["CREATED_MODULE_NAME"]."]";

	$MESSAGE = PrepareTxtForEmail($arMessage["MESSAGE"], $arSite["LANGUAGE_ID"], false, false);
	$remainedTime = $arMessage["EXPIRATION_DATE_STMP"] - time();
	if($remainedTime > 0)
	{
		$strRemainedTime = "";
		$hours = intval($remainedTime / 3600);
		if($hours > 0)
		{
			$strRemainedTime .= $hours . " " . GetMessage("SUP_HOUR") . " ";
			$remainedTime = $remainedTime - $hours*3600;
		}
		$strRemainedTime .= intval($remainedTime / 60) . " " . GetMessage("SUP_MIN") . " ";
		$strRemainedTime .= ($remainedTime % 60) . " " . GetMessage("SUP_SEC");
	}

	$arFields_notify = array(
		"ID"						=> $arTicket["ID"],
		"LANGUAGE_ID"				=> $arSite["LANGUAGE_ID"],
		"DATE_CREATE"				=> $arTicket["DATE_CREATE"],
		"TITLE"						=> $arTicket["TITLE"],
		"STATUS"					=> $arTicket["STATUS_NAME"],
		"CATEGORY"					=> $arTicket["CATEGORY_NAME"],
		"CRITICALITY"				=> $arTicket["CRITICALITY_NAME"],
		"DIFFICULTY"				=> $arTicket["DIFFICULTY_NAME"],
		"RATE"						=> $arTicket["MARK_NAME"],
		"SLA"						=> $arTicket["SLA_NAME"],
		"SOURCE"					=> $sourceName,
		"ADMIN_EDIT_URL"			=> "/bitrix/admin/ticket_edit.php",
		"EXPIRATION_DATE"			=> $arMessage["EXPIRATION_DATE"],
		"REMAINED_TIME"				=> $strRemainedTime,

		"OWNER_EMAIL"				=> TrimEx($ownerEmail,","),
		"OWNER_USER_ID"				=> $arTicket["OWNER_USER_ID"],
		"OWNER_USER_NAME"			=> $arTicket["OWNER_NAME"],
		"OWNER_USER_LOGIN"			=> $arTicket["OWNER_LOGIN"],
		"OWNER_USER_EMAIL"			=> $arTicket["OWNER_EMAIL"],
		"OWNER_TEXT"				=> $ownerText,
		"OWNER_SID"					=> $arTicket["OWNER_SID"],

		"SUPPORT_EMAIL"				=> TrimEx($support_email,","),
		"RESPONSIBLE_USER_ID"		=> $arTicket["RESPONSIBLE_USER_ID"],
		"RESPONSIBLE_USER_NAME"		=> $arTicket["RESPONSIBLE_NAME"],
		"RESPONSIBLE_USER_LOGIN"	=> $arTicket["RESPONSIBLE_LOGIN"],
		"RESPONSIBLE_USER_EMAIL"	=> $arTicket["RESPONSIBLE_EMAIL"],
		"RESPONSIBLE_TEXT"			=> $responsibleText,
		"SUPPORT_ADMIN_EMAIL"		=> TrimEx($support_admin_email,","),

		"CREATED_USER_ID"			=> $arTicket["CREATED_USER_ID"],
		"CREATED_USER_LOGIN"		=> $arTicket["CREATED_LOGIN"],
		"CREATED_USER_EMAIL"		=> $arTicket["CREATED_EMAIL"],
		"CREATED_USER_NAME"			=> $arTicket["CREATED_NAME"],
		"CREATED_MODULE_NAME"		=> $createdModuleName,
		"CREATED_TEXT"				=> $createdText,

		"MESSAGE_BODY"				=> $MESSAGE
	);

	//$MESS = $oldMess;

	$arFields = array("NOTIFY_AGENT_ID" => "null", "IS_NOTIFIED" => "'Y'");

	// execute event
	$rs = GetModuleEvents('support', 'OnBeforeTicketNotify');
	while ($arr = $rs->Fetch())
	{
		$arFields = ExecuteModuleEventEx($arr, array($arTicket["ID"], $arFields));

		if (!$arFields)
		{
			return false;
		}
	}

	// check value again and send notification
	if (isset($arFields['IS_NOTIFIED']) && $arFields['IS_NOTIFIED'] === "'Y'")
	{
		CEvent::Send("TICKET_OVERDUE_REMINDER", $arTicket["SITE_ID"], $arFields_notify);
	}

	// event for notification

	$DB->Update("b_ticket", $arFields, "WHERE ID='" . $arTicket["ID"] . "'", $err_mess . __LINE__);

	$arFields = array("NOTIFY_AGENT_DONE" => "'Y'");
	$DB->Update("b_ticket_message", $arFields, "WHERE ID='" . $arMessage["ID"] . "'", $err_mess . __LINE__);
}