CAllTicketReminder::SupportDeadline

static function SupportDeadline($arrTicket)
{

	global $MESS, $DB;

	$err_mess = (CAllTicketReminder::err_mess())."
Function: supportDeadline
Line: ";
	$rsSite = CSite::GetByID($arrTicket["SITE_ID"]);
	$arSite = $rsSite->Fetch();

	//$oldMess = $MESS;
	
	IncludeModuleLangFile($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/support/classes/general/messages.php", $arSite["LANGUAGE_ID"]);

	// update message params
	$arFields = array(
		"EXPIRE_AGENT_ID"		=> "null",
		"IS_OVERDUE"			=> "'Y'",
		"OVERDUE_MESSAGES"		=> "OVERDUE_MESSAGES + 1",
	);

	// execute event
	$rs = GetModuleEvents('support', 'OnBeforeTicketExpire');
	while ($arr = $rs->Fetch())
	{
		$arFields = ExecuteModuleEventEx($arr, array($arrTicket["ID"], $arFields));

		if (!$arFields)
		{
			return false;
		}
	}

	$DB->Update("b_ticket", $arFields, "WHERE ID='" . $arrTicket["ID"] . "'", $err_mess . __LINE__);

	// add message log
	$message = str_replace("#ID#", $arrTicket["TM_ID"], GetMessage("SUP_MESSAGE_OVERDUE_LOG"));
	$message = str_replace("#NUMBER#", $arrTicket["TM_C_NUMBER"], $message);
	$message .= "
" . htmlspecialcharsEx(str_replace("#VALUE#", $arrTicket["SLA_NAME"], GetMessage("SUP_SLA_LOG")));

	if(intval($arrTicket["RESPONSIBLE_USER_ID"]) > 0)
	{
		$rsUser = CUser::GetByID(intval($arrTicket["RESPONSIBLE_USER_ID"]));
		$arUser = $rsUser->Fetch();
		$responsibleText = "[" . $arUser["ID"] . "] (" . $arUser["LOGIN"] . ") " . $arUser["NAME"] . " " . $arUser["LAST_NAME"];
		$message .= "
".htmlspecialcharsEx(str_replace("#VALUE#", $responsibleText, GetMessage("SUP_RESPONSIBLE_LOG")));
	}

	$arFields = array(
		"IS_LOG"						=> "Y",
		"IS_OVERDUE"					=> "Y",
		"MESSAGE_CREATED_USER_ID"		=> "null",
		"MESSAGE_CREATED_MODULE_NAME"	=> "auto expiration",
		"MESSAGE_CREATED_GUEST_ID"		=> "null",
		"MESSAGE_SOURCE_ID"				=> "null",
		"MESSAGE"						=> $message
	);
	$v = null;
	$mid = CTicket::AddMessage($arrTicket['ID'], $arFields, $v, "N");

	//$MESS = $oldMess;

}