CAllTicketReminder::RecalculateSupportDeadlineForOneTicket

static function RecalculateSupportDeadlineForOneTicket($arTicket, $arFields = array(), $dateType = array("EVENT"=>array(CTicket::IGNORE)))
{
	global $DB;
	$err_mess = (CAllTicketReminder::err_mess())."
Function: RecalculateSupportDeadlineForOneTicket
Line: ";	
	$currDateTS = time() + CTimeZone::GetOffset();
	$ts2010 = mktime(0, 0, 0, 1, 1, 2010);
	$supportDeadlineNotify = 0;
	$ticketID = intval($arTicket["ID"]);
	$slaID = intval($arTicket["SLA_ID"]);
	$periodMin = self::ConvertResponseTimeUnit($arTicket["RESPONSE_TIME"], $arTicket["RESPONSE_TIME_UNIT"]);
	$periodNMin = 0;
	if($ticketID <= 0 || $slaID <= 0 || $periodMin <= 0 || intval($arTicket["D_1_USER_M_AFTER_SUP_M"]) <= 0)
	{
		if($ticketID > 0 && count($arFields) > 0)
		{
			$DB->Update("b_ticket", $arFields, "WHERE ID='" . $ticketID . "'", $err_mess . __LINE__);
		}
		return;
	}
	
	$periodNMinMinus = self::ConvertResponseTimeUnit($arTicket["NOTICE_TIME"], $arTicket["NOTICE_TIME_UNIT"]);
	if($periodNMinMinus > 0 && $periodNMinMinus < $periodMin) 
	{
		$periodNMin = $periodMin - $periodNMinMinus;
	}
	
	$newDate1UserMessAfterSupMessTS = MakeTimeStamp($arTicket["D_1_USER_M_AFTER_SUP_M"]);
	$deadlineSourceDate = MakeTimeStamp($arTicket["DEADLINE_SOURCE_DATE"]);
	if($deadlineSourceDate <= $ts2010)
	{
		if($newDate1UserMessAfterSupMessTS <= $ts2010)
		{
			$deadlineSourceDate = $currDateTS;
		}
		else
		{
			$deadlineSourceDate = $newDate1UserMessAfterSupMessTS;
		}
		$arFields["DEADLINE_SOURCE_DATE"] = $DB->CharToDateFunction(GetTime($deadlineSourceDate,"FULL"));
	}
	$oldPeriodMin = null;
	if(isset($dateType["EVENT"]) && in_array(CTicket::UPDATE, $dateType["EVENT"]))
	{
		if(isset($dateType["OLD_SLA_RESPONSE_TIME"]) && isset($dateType["OLD_SLA_RESPONSE_TIME_UNIT"]))
		{
			$oldPeriodMin = self::ConvertResponseTimeUnit($dateType["OLD_SLA_RESPONSE_TIME"], $dateType["OLD_SLA_RESPONSE_TIME_UNIT"]);
		}

		if(
			in_array(CTicket::REOPEN, $dateType["EVENT"]) ||
			(
				in_array(CTicket::NEW_SLA, $dateType["EVENT"]) &&
				($arTicket["IS_OVERDUE"] != "Y") &&
				($oldPeriodMin != null) &&
				($oldPeriodMin > $periodMin)
			)
		)
		{
			$deadlineSourceDate = $currDateTS;
			$arFields["DEADLINE_SOURCE_DATE"] = $DB->CharToDateFunction(GetTime($deadlineSourceDate,"FULL"));
		}
		elseif(($arTicket["IS_OVERDUE"] != "Y") && ($newDate1UserMessAfterSupMessTS > $deadlineSourceDate))
		{
			$sla = CTicketSLA::getById($slaID)->Fetch();

			if (empty($sla['DEADLINE_SOURCE']))
			{
				// default deadline calculation
				// date of first client message after support message
				$deadlineSourceDate = $newDate1UserMessAfterSupMessTS;
				$arFields["DEADLINE_SOURCE_DATE"] = $arFields["D_1_USER_M_AFTER_SUP_M"];
			}
		}
	}

	$supportDeadlineTS = CSupportTimetableCache::getEndDate($slaID, $periodMin, GetTime($deadlineSourceDate,"FULL"));
	$arFields["SUPPORT_DEADLINE"] = $DB->CharToDateFunction(GetTime($supportDeadlineTS, "FULL"));
	$arFields["IS_OVERDUE"] = (($supportDeadlineTS <= $currDateTS) ? "'Y'" : "'N'");

	// exec event and confirm if overdue
	if ($arTicket['IS_OVERDUE'] == "N" && $arFields['IS_OVERDUE'] == "'Y'")
	{
		$rs = GetModuleEvents('support', 'OnBeforeTicketExpire');
		while ($arr = $rs->Fetch())
		{
			$arFields = ExecuteModuleEventEx($arr, array($ticketID, $arFields));

			if (!$arFields)
			{
				return false;
			}
		}
	}


	if($periodNMin > 0)
	{
		$supportDeadlineNotifyTS = CSupportTimetableCache::getEndDate($slaID, $periodNMin, GetTime($deadlineSourceDate,"FULL"));
		$arFields["SUPPORT_DEADLINE_NOTIFY"] = $DB->CharToDateFunction(GetTime($supportDeadlineNotifyTS, "FULL"));
		$arFields["IS_NOTIFIED"] = (($supportDeadlineNotifyTS <= $currDateTS) ? "'Y'" : "'N'");

		// exec event and confirm if set notified
		if ($arTicket['IS_NOTIFIED'] == "N" && $arFields['IS_NOTIFIED'] == "'Y'")
		{
			$rs = GetModuleEvents('support', 'OnBeforeTicketNotify');
			while ($arr = $rs->Fetch())
			{
				$arFields = ExecuteModuleEventEx($arr, array($ticketID, $arFields));

				if (!$arFields)
				{
					return false;
				}
			}
		}
	}

	$DB->Update("b_ticket", $arFields, "WHERE ID='" . $ticketID . "'", $err_mess . __LINE__);
}